Custom Bamboo Pen

Purchased products can only be returned within an exclusive window: within or before 24 hours from the time of delivery. We understand the urgency of your needs and aim to accommodate swift resolutions. Condition of Returned Products : Products must be returned in pristine condition, exactly as they were sent to the buyer. At Mojood, every product undergoes meticulous scrutiny and double-checking before being dispatched. We uphold the highest standards of quality and expect returned items to meet these same criteria. Orders are typically processed and dispatched within 1-2 days after payment confirmation. Please note that processing times may vary depending on product availability and order volume. We offer standard shipping services for all orders within Kuwait. A flat fee of KWD2 will be charged for delivery on all orders within Kuwait. Shipping costs will be calculated and displayed at checkout based on the weight and dimensions of your order..

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.